BOOK YOUR TOUR
Terms and conditions
When you make you reservation you comply with our terms and conditions. Please read the following information carefully.
Making Your Booking
To reserve your tour a deposit of 500 USD is required.
The remaining balance is due eight weeks before the departure of the tour.
When your reservation is completed an invoice with the remaining balance and due date will be sent by email. You can pay via Paypal or bank transfer.
If you fail to complete the payment before the given due date you will lose your reservation and no refund is available.
When booking the Inca Trail the non-refundable deposit is 700 USD.
If you are booking less than 8 weeks prior to departure, the full cost of the trip is payable.
Approximately 8 weeks before departure we shall send you further information relevant to the tour that you have booked.
Airlines & Other Suppliers
In Wild Peru acts only as agents for the owners of accommodation and services provided, for all carriers by air or otherwise and for road transport proprietors, and all bookings must be accepted subject to the ticket or transport conditions and regulations of the carriers or transport proprietors, and also subject to the laws of the country in which such carriage or other facility is required.
Passport, Visas & Health
All clients are personally responsible for ensuring that they have a valid passport, relevant visa/s. When you travel to Peru or Ecuador you obtain a visa when entering the country. In some cases the airline might require that you have a ticket (by bus or air) leaving the country to permit you to board. All clients are personally responsible to conform to the health regulations required by the country/s that will be visited during the trip. Advice on health requirements may be obtained from your GP, or alternatively from the Department of Health leaflet Advice on Health for Travelers, which may be obtained from the Department of Health. For more information regarding high-altitude sickness please read the recommendations provided carefully.
The price of your travel arrangements may be varied due to changes in: transportation costs e.g. fuel, scheduled air fares and any other airline surcharges which are part of the contract between airlines (and their agents) and us, Government action such as increases in VAT or any other Government imposed increases, currency in relation to adverse exchange rate variations. In the case you will be notified and you have the right to cancel your tour. However, we cannot refund the amount of the deposit already paid. Please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.
You or any member of your party may cancel your trip at any time providing that the cancellation is made by the person who signed the booking form and is communicated in writing. As this incurs administration costs we will retain the deposit and in addition will apply cancellation charges as shown below:
The periods before departure within which written cancellation is received and the cancellation charges, shown as a percentage of the total tour price, which will be applied are:
More than 60 days full deposit retained
More than 22 days 50% of booking total charged
More than 15 days 75% of booking total charged 14 days or less 100% of booking total charged
If you are obliged to cancel, you may, with reasonable notice, transfer your booking to a third party who satisfies the conditions required taking that trip, but we will retain your deposit to cover the administration cost for the transfer.
Alterations by In Wild Peru
We will do our utmost to provide the trip arrangements that have been confirmed, but we must retain the right to modify or cancel any trip, flight schedule, accommodation or arrangement, if unforeseen circumstances amounting to ‘force majeure’ arise. In such circumstance, we will inform you as soon as possible, and, should the change be such that it alters the nature of the trip, we shall give you the choice of an alternative trip or a full refund of all money paid. In recognition we will absorb all financial loss consequent upon cancellation due to ‘force majeure’. We shall not cancel any trip for reason of political tension or natural disaster unless specifically recommended to do so by the Foreign Office.
Alterations by you
We will do our best to make any alterations you may require after confirmation has been issued, subject to availability and to the payment for any increased costs relevant to the change. Any requests for alteration to an itinerary should be made in writing by email. If alterations are made less than 8 weeks prior to departure, an additional 50 USD per booking charge will be levied together with any communications costs incurred.
In Wild Peru does not require a minimum amount of passengers per tour to operate. If you are booked, you’re going.
We do not exclude or limit any liability to our clients which may arise from proven negligence by any person employed directly by us or by our suppliers and subcontractors, servants or agents of the same whilst acting in the course or their employment (other than air and sea carriers performing any domestic internal or international carriage of whatsoever kind) in respect of death, bodily injury or illness. Such liabilities shall be subject to Swedish law and all proceedings shall be within the exclusive domain of the Swedish courts. We shall endeavor to afford general assistance to our clients in the event of illness, injury or death during the period of the trip. We accept responsibility for ensuring that all parts of the trip are supplied as described and that all services shall reach a reasonable standard. These obligations and responsibilities shall be limited to where international conventions in respect of air or sea carriers apply. Naturally we cannot assume responsibility for loss or expense due to war, riots, strikes, terrorist activities or natural disaster.
It is imperative that you take out adequate travel insurance to our reasonable satisfaction. We will require you to let us have evidence of your insurance at least 8 weeks prior to departure or at the time of booking if later. We reserve the right to terminate your booking if you fail to obtain travel insurance cover. Particular care should be taken to ensure that you have adequate cover, in particular for cancellation and emergency repatriation in the event of medical problems.
Complaints & Arbitration
We will always endeavor to resolve any complaints on the spot. However, if the matter cannot be resolved, you must write us by email within 14 days of the end of the trip. We will endeavor to resolve the problem as promptly as possible. In the unlikely event that the problem is not amicably resolved the case may be referred to arbitration, if the customer so wishes, proceed with the complaint according to the recommendations given by the Association of Swedish Travel Agents and tour operators (SRF).
Credit Card Payments
We offer the facility to accept payment by most credit cards. Service provided by Paypal. Deposit payments can be made by credit or debit card free of charge. No additional charges will apply.
Baggage & Personal Effects
These remain your responsibility and risk at all times.
Where applicable, a tour leader, in conjunction with the appropriate medical advice if applicable, has the right to disqualify any client at any time during the course of the tour, if considered necessary for the medical wellbeing or safety of the individual or in the tour leader’s opinion, the client’s actions materially are affecting the enjoyment of the tour for the remainder of the group. Any decision with regard to any reimbursement for any part of the tour not completed will be decided between the Managing Director of In Wild Peru and the tour leader.
Data Protection Statement
Please be assured that we have measures in place to protect the personal booking information held by us. This information will be passed on to the principal and to the relevant suppliers of your travel arrangements. The information may also be provided to public authorities such as customs or immigration if required by them, or as required by law. Certain information may also be passed on to security or credit checking companies. If you travel outside the European Economic Area, controls on data protection may not be as strong as the legal requirements in this country. We will only pass your information on to persons responsible for your travel arrangements. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary/religious requirements. (If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we will be unable to provide your booking. In making this booking, you consent to this information being passed on to the relevant persons.)
If you do not wish to partake in any photos or videos you must let your tour leader know before the tour departs. If you do not let us know In Wild Peru will reserve the right to use photos and videos of you as marketing material and no complaints made after the tour is finished will be accepted.
Your Financial Protection
Book with confidence. We comply with Swedish law when marketing and operation tour. We provide financial protection for your money when you buy a package holiday. If you buy other travel arrangements such as accommodation only this protection doesn't apply. Please refer to their website http://www.kammarkollegiet.se/english/travel-guarantees
The terms and conditions relating to the Ultimate Offers are valid in conjunction with In Wild Peru’s full terms and conditions.
Offers are not valid in conjunction with any other promotions offered by In Wild Peru.
Offers subject to availability at the time of booking.
All offers correct at the time of print.